their second response and my second reponse to them

[corks]

Mike

No probs apology accepted

I will however be speaking to lawyers at work (law enforcement) and to
cosumer affairs here in WA, as to whether the clutch lever should be
replaced under warranty.

Dave

----- Original Message -----
From: "Mike Hennessy" <***@triumphmotorcycles.com.au>
To: "corks" <***@iinet.net.au>
Cc: "JCS Motorcycles" <***@arach.net.au>
Sent: Tuesday, August 16, 2005 3:26 PM
Subject: RE: Problem with 2005 thruxton (as discussed)


Dave I apologise for misunderstanding the reasons behind your letter.

My position on this however remains unchanged. Any fault(s) found with
the starter lock out will be reported by your dealer and repaired as
necessary.

Best Regards

Mike Hennessy
Triumph Motorcycles Australia
Technical Warranty Manager

[c***@yahoo.com]

Seems like the story with these guys is statements are cheap - straight
off their website below, the rest of the industry must be real bad if
this is an example of excellence in customer service. Successful
businesses know you win or lose a customer on how you respond when
something goes wrong, not on the initial sale, and having the right
people and processes for customer warranty and service is critical for
long term success. Maybe Steve Chiodo should receive a cc: of the
letters.

http://www.peterstevens.com.au/About_Us.htm
This 'shopkeeper' approach of welcoming every customer with prompt and
courteous attention was the backbone of Tony Chiodo's success, and is
the backbone of Peter Stevens' approach and success

Many factors contribute to its success; the Chiodo brothers' drive and
enthusiasm, their understanding of the market, their family trading
background and their commitment to excellence in customer service...
...
As the leading motor cycling retailer and wholesaler in the Australian
motorcycle industry, the challenge is to continue to excel in the eyes
of customers and provide exciting opportunities for members of the
Peter Stevens team.

[john doe]

Post by c***@yahoo.com
Seems like the story with these guys is statements are cheap - straight
off their website below, the rest of the industry must be real bad if
this is an example of excellence in customer service. Successful
businesses know you win or lose a customer on how you respond when
something goes wrong, not on the initial sale, and having the right
people and processes for customer warranty and service is critical for
long term success. Maybe Steve Chiodo should receive a cc: of the
letters.

From what I have seen of the bike industry, the real money is in the
parts and accessories. not like corks is going to ditch the trushteron
to avoid buying a $5 lever?

will ocrks buy another triumph? most lilkey if this one isn't a lemon.

JD

[JustAL]

Great shit. Begs to wonder why I had to buy my bike from another shop.

justAL

Post by c***@yahoo.com
Seems like the story with these guys is statements are cheap - straight
off their website below, the rest of the industry must be real bad if
this is an example of excellence in customer service. Successful
businesses know you win or lose a customer on how you respond when
something goes wrong, not on the initial sale, and having the right
people and processes for customer warranty and service is critical for
long term success. Maybe Steve Chiodo should receive a cc: of the
letters.
http://www.peterstevens.com.au/About_Us.htm
This 'shopkeeper' approach of welcoming every customer with prompt and
courteous attention was the backbone of Tony Chiodo's success, and is
the backbone of Peter Stevens' approach and success
Many factors contribute to its success; the Chiodo brothers' drive and
enthusiasm, their understanding of the market, their family trading
background and their commitment to excellence in customer service...
...
As the leading motor cycling retailer and wholesaler in the Australian
motorcycle industry, the challenge is to continue to excel in the eyes
of customers and provide exciting opportunities for members of the
Peter Stevens team.

[corks]

ditto , why i had to buy my thruxton from bundaberg Motorcycles (who have
been very helpful)
when i couldnt get a yellow thruxton here in perth

Post by JustAL
Great shit. Begs to wonder why I had to buy my bike from another shop.
justAL